NFR’s Communication Plan

One of our primary goals at North Forty Road Web Studio is to be your trusted web advisors. To that end, we strive to provide a high quality web product that meets your needs. But we also strive to provide customer service and support so you never feel left out in the cold when you need help. Today, web sites are mission critical tools, essential to your business plan and success. We want to do our part to ensure your success. In the weeks ahead, we also hope to improve our communications with you. We want to provide you with useful information and helpful tips to keep your business running well and to allow you to utilize the latest tools on the internet. At the same time, we don't want to inundate our clients with needless email or anything that might be perceived as "spam." We want to increase the value of your relationship with us, not detract from it. So, here is our strategy for communicating with you:
  • We will continue to send out a monthly e-mail newsletter. This newsletter will be the only regular email we send out (excepting our billing emails, sent by our billing system based on your billing schedule) and we sometimes even take a month off. This means, the most email you will get from us is once a month. Sometimes, of course, there are special announcements that require us to send out an email to all our clients, usually regarding server status or a security concern. That is a rare exception to our once-a-month email rule.
  • We will publish a weekly blog newsletter, that will contain helpful tips and hints. This blog will be posted on our website for anyone to read. Our monthly newsletter will be composed largely of these blog posts.
  • Usually, our blog posts will be brief, one-item stories that are focused on something useful for your business. But occasionally we will write a more in-depth article to help you reflect more deeply on how you are using the internet to further your business goals.
  • Since we are increasing our blogging content while keeping our email newsletters low, we will post the blog updates through our LinkedIn and Twitter accounts. If you follow us on Twitter, you will always know when there is some fresh content on our blog.
We want to be your trusted web advisors. Please let us know if our communication is useful to you, or if you have other ideas on how we can more effectively fulfill our mission of meeting the internet needs of business.

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